Making an effort to see an issue through their eyes, and letting folks know in all of the multimodal ways that you can, by what you say, and how you say it, that you get it, has been the best way to diffuse almost any conflict I have ever faced.
Making an effort to see an issue through their eyes, and letting folks know in all of the multimodal ways that you can, by what you say, and how you say it, that you get it, has been the best way to diffuse almost any conflict I have ever faced.